Providing IT Services in Hong Kong since 2008
sales@kitesystems.com   •   +852 2815 7610
email us   •   +852 2815 7610

New Office IT Headaches?
We’ll Set It Up For You!

We’ll set up your IT systems correctly and securely from the start to save you cost and problems later. 

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    We Specialize In Helping Small To Medium Size Enterprises

    Don't let IT problems slow your business down—contact us today to set up your IT systems properly and securely so you can focus on growing your business efficiently and effectively.

    Office Relocations & New Office Fit-Out

    Ensure a seamless transition with expert planning and setup, covering IT infrastructure, network systems, and office technology.

    Network & Server Setup

    Reliable broadband, structured cabling, server installation, and optimized network configurations for a stable and efficient workspace.

    WiFi & Security Systems

    Professional installation of WiFi networks and CCTV systems for secure, uninterrupted connectivity and surveillance.

    Conference Room & Access Control

    Set up smart meeting spaces with AV solutions and implement access control systems for enhanced security and convenience.

    IT Infrastructure & Security Management

    Maintain a properly configured IT environment, with backup solutions, device management, OS patching, and security measures like 2FA/MFA.

    Process Documentation & Compliance

    Comprehensive documentation of access permissions, IT processes, and security protocols for operational clarity and compliance.
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    What our clients say

    Some of the positive things said about Kite Systems by Hong Kong clients

    Kite Systems has been delivering innovative solutions to us since 2010. Agile and responsive; professional and proactive. Very highly recommended!

    Steve Small

    Managing Director, Berrick Group

    We have been using Kite as our outsourced IT support provider for over 5 years. They have always been impeccable in their service and very responsive. We recommend them very highly.

    Ben Cooper

    Managing Partner, Ashford Benjamin

    Professional and easy to work with. A great combination! They are fast, clear and methodical in their monitoring and follow-up. A key part of our team.

    Mike Atkin

    HEAD Architecture & Design Ltd.

    Get Started With Kite Systems in 3 Easy Steps:

    • Step 1

      Schedule A
      Consultation

      Kickstart your IT transformation journey with a consultation. 

      Our experts will evaluate your current infrastructure, discussing the benefits of local or remote support.

      Step 2

      Customized Plan & Service Agreement

      Receive a tailor-made IT support plan that fits your business needs and budget.

      Take advantage of our service level agreement ensuring a 4-hour maximum response, same-day site visits, and access to our innovative helpdesk ticketing system.

      Step 3

      Onboarding & Continuous Improvement

      Experience a smooth transition with our documented processes, network maps, and standardized tools. 

      Continuously improve with regular IT audits to modernize your infrastructure.

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    Looking for Comprehensive IT Solutions?

    Since 2008 in providing IT services for small to medium enterprise businesses. We understand your needs and budget scale and we recommend solutions tailored to fit your business.

    Cost-Effective Solutions

    We recognize the importance of balancing your needs with your budget. Our approach ensures that your IT environment is configured and developed to meet your financial constraints effectively.

    Comprehensive IT Support

    We serve as your central point of contact for all IT needs, including support, maintenance, monitoring, help desk services, and procurement.

    Prompt IT Support

    We guarantee a response time within 4 hours, often faster. You can reach us via phone, help desk ticketing system, web portal, or email for assistance.

    About Kite Systems

    Technology plays a critical role in the success of business.

    Kite Systems delivers premium IT services tailored to meet the needs of businesses in Hong Kong.

    Based in Sheung Wan, we offer comprehensive local support across Hong Kong, ensuring your business operates seamlessly and securely.

    Are unpredictable IT issues disrupting your workflow?

    Our team provides robust security, meticulous monitoring, efficient remote support, and reliable backups to safeguard your operations. 

    Imagine the peace of mind knowing that any IT hiccup will be addressed swiftly, thanks to our commitment to a 4-hour response time under our service level agreement.

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    Frequently Asked Questions

    Why should we start with an MSP to set up our IT environment?
    The best way is to start with us so that we can get everything setup correctly and securely from the beginning, saving you time, cost, and potential problems down the line.
    How do you handle backups for IT environments?
    We provide daily monitored backup solutions using industry-leading technologies such as Veeam Backup and Replication for on-premise servers, Veeam Data Cloud for Microsoft 365, and Synology Hybrid Backup for NAS environments.
    Are admin account accesses documented?
    Yes, documentation is a core aspect of our IT management philosophy. We ensure that admin access, such as for domain registrars and Office 365, is properly documented and not tied to individual accounts.
    How important is 2FA/MFA in securing IT systems?
    Two-factor and multi-factor authentication are crucial for security, and we recommend and support the implementation of 2FA/MFA on all possible systems to mitigate unauthorized access risks.
    How do you manage OS patching?
    We maintain a monthly patching schedule for all our clients to keep systems up-to-date and secure.
    What approach do you take to align IT solutions with our business needs?
    We specialize in IT services for small to medium businesses, offering tailored solutions that respect your budget and align with your specific needs.
    What should we consider when selecting an MSP?
    We have been serving Hong Kong since 2008 and we focus on building lasting client relationships without exorbitantly high fees.
    Why is it beneficial to work with a single IT vendor?
    A single vendor prevents issues with communication and accountability among multiple providers. We offer a comprehensive IT support solution, becoming your sole contact for support, maintenance, and procurement.
    What support options do you offer if an issue arises?
    A single vendor prevents issues with communication and accountability among multiple providers. We offer a comprehensive IT support solution, becoming your sole contact for support, maintenance, and procurement.
    Why is standardization important in IT setup?
    Standardizing IT configurations provides optimal security and efficiency while allowing easy management across different customer environments, thereby aligning with SME needs and budgets.
    How do you address concerns about modem/router needs for small businesses?
    We offer SME-priced products that deliver enterprise functionality to fit a small business's budget while allowing for future expansion.
    Is it more costly to fix IT setups done by non-professionals?
    Yes, improperly configured setups typically require more resources to correct. Starting with a professional setup ensures cost-efficiency and security.
    How do you manage off-boarding processes?
    We ensure a clear and thorough off-boarding process with industry-standard practices to revoke access and secure company data when staff leave.
    I lack IT knowledge. How can you help?
    Our expertise in managing IT for small to medium enterprises ensures you have a reliable partner, freeing your time to focus on revenue-generating activities and not IT issues.
    Is hiring an MSP cost-effective for a new office setup?
    Although it may seem costly initially, a secure and correctly configured IT environment by professionals ensures long-term savings and fewer issues.
    Are IT services initially expensive and complex?
    While they can appear expensive, we handle IT complexities daily, ensuring you focus on your main business tasks, increasing your productivity and revenue generation by offloading IT management to us.

    Have a Professional Set Up Your IT Infrastructure So You Can Start On Growing Your Business

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    Links

    Contact Kite Systems

    +852 2815 7610

    sales@kitesystems.com

    Room 604
    Hua Fu Commercial Building
    111 Queen's Road West
    Sheung Wan
    Hong Kong

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