Providing IT Services in Hong Kong since 2008
sales@kitesystems.com   •   +852 2815 7610
email us   •   +852 2815 7610

Critical IT Systems Failure?
Don't Panic, We Can Help!

We specialize in turning IT disasters into stable and efficient operations. 
With our swift, expert support, we’ll restore your

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    Reliable IT Support & Optimization

    Ensure seamless operations with expert solutions tailored to your IT needs

    Email Servers & Delivery Issues

    Troubleshoot server and delivery issues for smooth communication. Ensure emails are sent, received, and synced without disruptions. Optimize performance for reliability.

    Wi-Fi Performance Enhancement

    Improve speed, stability, and coverage for a seamless connection. Eliminate dead zones and enhance performance for all devices. Ensure a strong and consistent network.

    File Sharing & Drive Repairs

    Fix shared drive failures for uninterrupted access. Resolve syncing, permissions, and connectivity issues across teams. Keep file sharing smooth and reliable.

    Looking for Reliable IT Support?

    Since 2008 in providing security, monitoring, backups, local & remote
    support with guaranteed response time within 4-Hour.

    Guaranteed 4-Hour Response Time

    Enjoy peace of mind knowing your IT issues will be addressed fast with our guaranteed 4-hour response time (we’re usually faster than that).

    Get back to business quickly, knowing help is just hours away.

    On-Site and Remote Support

    Whether you need on-site assistance at your office or prefer the convenience of remote support, we've got you covered.

    With our Sheung Wan office and Hong Kong-wide reach, expert help is always accessible, no matter your location.

    Monitoring and Security

    We offer proactive security monitoring, convenient remote support, and reliable backups to keep your data safe and your systems running smoothly.

    Focus on your business, knowing your IT infrastructure is in expert hands.
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    What our clients say

    Some of the positive things said about Kite Systems by Hong Kong clients

    We have been using Kite as our outsourced IT support provider for over 5 years. They have always been impeccable in their service and very responsive. We recommend them very highly.

    Ben Cooper

    Managing Partner, Ashford Benjamin

    Kite Systems has been delivering innovative solutions to us since 2010. Agile and responsive; professional and proactive. Very highly recommended!

    Steve Small

    Managing Director, Berrick Group

    Professional and easy to work with. A great combination! They are fast, clear and methodical in their monitoring and follow-up. A key part of our team.

    Mike Atkin

    HEAD Architecture & Design Ltd.

    Get Started With Kite Systems in 3 Easy Steps:

    • Step 1

      Schedule A
      Consultation

      Kickstart your IT transformation journey with a consultation. 

      Our experts will evaluate your current infrastructure, discussing the benefits of local or remote support.

      Step 2

      Customized Plan & Service Agreement

      Receive a tailor-made IT support plan that fits your business needs and budget.

      Take advantage of our service level agreement ensuring a 4-hour maximum response, same-day site visits, and access to our innovative helpdesk ticketing system.

      Step 3

      Onboarding & Continuous Improvement

      Experience a smooth transition with our documented processes, network maps, and standardized tools. 

      Continuously improve with regular IT audits to modernize your infrastructure.

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    About Kite Systems

    Technology plays a critical role in the success of business.

    Kite Systems delivers premium IT services tailored to meet the needs of businesses in Hong Kong.

    Based in Sheung Wan, we offer comprehensive local support across Hong Kong, ensuring your business operates seamlessly and securely.

    Are unpredictable IT issues disrupting your workflow?

    Our team provides robust security, meticulous monitoring, efficient remote support, and reliable backups to safeguard your operations. 

    Imagine the peace of mind knowing that any IT hiccup will be addressed swiftly, thanks to our commitment to a 4-hour response time under our service level agreement.

    Learn More
    About Us

    Frequently Asked Questions

    How do I know you’re a reputable service provider that will be able to reliably help my business?
    We have authentic 5-star reviews on Google, 16+ years of experience dealing with a variety of hardware and software, check our full list here.
    How can I be sure my IT infrastructure can scale as my business grows?
    We offer scalable solutions that can adapt to your evolving needs. Whether it's cloud-based services, network upgrades, or cybersecurity enhancements, we ensure your IT infrastructure can handle increased demands as your business expands.
    I'm concerned about the lack of communication. How do you keep me informed about the status of my IT issues?
    We utilize a helpdesk ticketing system that provides full transparency. You can log in anytime to view the status of your case, and automatic email notifications are sent with every update. If you feel communication is insufficient or require immediate attention, you can always call our management team to escalate the issue.
    I worry about vendor lock-in. What if I grow and want to manage my own IT?
    We understand this concern. That's why we meticulously document everything, including network maps and system configurations. We anticipate that some clients may eventually outgrow our services, and we facilitate a smooth transition by providing comprehensive documentation for easy handover to your internal IT team. We have numerous client testimonials that attest to our seamless handover process.
    I’m worried you’re expensive. How do I know I'm getting value for my money?
    We've thoroughly researched our competitors and are confident that we offer the best value for the services provided. We provide premium support, proactive monitoring, and comprehensive solutions at competitive rates. We're happy to discuss your specific needs and demonstrate how our services deliver a strong return on investment.
    What about response times? How quickly can I expect support when I have a problem?
    Our Service Level Agreement (SLA) outlines our guaranteed response times. Additionally, our ticketing system allows you to track the progress of your issue, and you can always escalate urgent matters by contacting our management team directly. We prioritize rapid response and resolution to minimize disruptions to your business.
    What's included in your services, and how does pricing work?
    We believe in transparent pricing. Our Terms & Conditions clearly outline our billing practices, including hourly rates, minimum charges, and any applicable fees. At the end of each month, you'll receive a detailed invoice with an accompanying spreadsheet that itemizes all billable hours, specifying who performed the work, the nature of the task, the time spent, and any relevant notes. This ensures you have full visibility into the services you're paying for.
    Setting up new computers and managing IT seems overwhelming. Can you simplify this process?
    Absolutely. We specialize in supporting small and medium sized businesses and understand their unique needs and budget constraints.

    We leverage standardized tools and processes to maximize efficiency and minimize costs. For example, we use a consistent system for setting up new Windows computers, utilizing common platforms like Microsoft 365 for email and file sharing, or Synology NAS for on-premise storage. This standardized approach streamlines setup, simplifies management, and facilitates faster troubleshooting.
    My current systems are outdated. Can you help me modernize my IT infrastructure?
    Yes, we can. We begin with a comprehensive IT audit to assess your current infrastructure, identify areas for improvement, and recommend a tailored modernization plan. This may involve upgrading hardware, migrating to cloud-based solutions, implementing enhanced security measures, and optimizing your network for improved performance and scalability. Our goal is to equip your business with a modern, efficient, and secure IT foundation.

    Have a professional look after your IT infrastructure so you can focus on growing your business!

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    Find out how we can help you

    Call us on +852 2815 7610

    Message us on Whatsapp

    Or enter your contact information here and we will get back to you.

    We will not send you spam.

    Thank you. We will be in touch.
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    "Professional and easy to work with. A great combination! They are fast, clear and methodical in their monitoring and follow-up. A key part of our team."

    Mike Atkin, Director, HEAD Architecture & Design Limited

    Links

    Contact Kite Systems

    +852 2815 7610

    sales@kitesystems.com

    Room 604
    Hua Fu Commercial Building
    111 Queen's Road West
    Sheung Wan
    Hong Kong

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